Updated on: September 1st, 2026

By accessing or shopping through the Kiln Studio website, you agree to the terms outlined below. Please read them carefully before placing an order.

Website Use

1. By using our website, you agree to use it responsibly and in accordance with these terms.
2. These conditions apply to anyone browsing or purchasing from Kiln Studio.
3. The website and its services should only be used for lawful purposes.

Orders & Payments

1. Please provide accurate and complete information when placing an order.
2. We reserve the right to cancel or decline an order when necessary.
3. All payment information is handled securely through our authorized payment providers.

Products & Pricing

1. Our products are handmade, so slight differences in shape, color, texture, or finish may naturally occur between individual pieces.
2. These variations are a natural part of handmade products and do not indicate a defect.
3. Prices and product information may be updated or changed at any time without prior notice.

Refunds & Damaged Items

1. We currently accept refunds or replacements only for items that arrive damaged and are reported on the same day of delivery.
2. We recommend checking your order as soon as it arrives to make sure everything is in perfect condition.
3. If your item arrives damaged, please contact us immediately on the same day of delivery at support@kilnstudio-eg.com.
4. Please provide clear photos of the damaged item and your order number so we can assist you with a refund or replacement.
5. Approved refunds are processed within 14 business days.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes.